Terms and Conditions

1.1. The website rickycasino.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica. Registration number: 3-102-893958. Registered address: Cartago, Oreamuno, Potrero Cerrado, Cartago, 30703, Costa Rica. The Company operates under licence no. 0000002 issued by the Tobique Gaming Commission.

1.2. By creating an account and using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1.3. If you do not agree to these Terms and Conditions, you must not use our services.

1.4. We may update these Terms and Conditions at our sole discretion. While we aim to notify users of major changes via email, we advise checking this page regularly.

1.5. The official language of the Website is English. In the case of discrepancies due to translation, the English version will prevail.

1.6. By accepting these Terms and Conditions, Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.

2.1. Access to the Casino is permitted only to individuals residing in jurisdictions where online gambling is legal. You are solely responsible for determining the legality of using our services in your region.

2.2. You must be at least 18 years old or the minimum legal age for gambling in your jurisdiction (whichever is higher).

2.3. We may request proof of age and reserve the right to suspend or terminate your account if age verification fails.

2.4. Restricted Countries — Users from the following countries or regions are prohibited from using the Casino for real-money play:

2.5. Players from Sweden are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges.

2.6. The Casino reserves the right to refuse or reverse withdrawals and/or close accounts if these limitations are breached.

2.7. Age Verification for Bitcoin Players: Before playing with BTC, players must submit valid ID (e.g., passport, driver’s licence). Deposits and bets are blocked until verification is completed. Failure to comply will result in account closure.

3.1. Some games may be unavailable in certain countries due to provider restrictions, which may change over time.

3.2. Use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings.

3.3. NetEnt Games

3.4. Other Providers

4.1. Accepted fiat and cryptocurrencies include:

4.2. Crypto transactions are based on real-time exchange rates via Coinbase Converter at the moment of the transaction. Currency exchanges between crypto and fiat are not supported.

5.1. You are solely responsible for reporting and paying any taxes due in your jurisdiction on your winnings or Casino-related activity.

6.1. You acknowledge and confirm that you understand the rules of every game offered on the Website. It is your responsibility to familiarise yourself with each game’s mechanics, including payout percentages and odds, before placing any wagers.

7.1. You accept that gambling involves a risk of losing money. The Company shall not be liable for any financial losses or damages incurred through your use of the Website or participation in any games.

7.2. We take reasonable measures to safeguard your personal data and disclose it only to third parties directly involved in providing gambling services (e.g., game providers, payment processors). However, once data is shared, its further processing is governed by those third parties’ own privacy policies. We cannot be held responsible for any misuse or further distribution of your data by such third parties.

7.3. The Company is not responsible for any losses, errors, or interruptions resulting from hardware or software failures on your end, poor Internet connectivity, or other technical issues beyond our control.

7.4. In the rare event that a wager is accepted or a payment is processed in error, we reserve the right to: (a) cancel all affected wagers and restore funds to their correct state; or (b) re-settle wagers under the terms that should have applied if the error had not occurred.

7.5. If we inadvertently credit your Player Account with a bonus or winnings to which you are not entitled (due to a technical glitch, paytable error, or other mistake), such amount remains the Casino’s property. We will deduct the mistaken credit from your Account balance. If you have already withdrawn those funds before we discover the error, you incur a debt to the Casino for that amount. You must notify us immediately via email if you believe such an incorrect credit has occurred.

7.6. Neither the Casino, nor its directors, employees, partners, or service providers: (a) guarantee that the software or Website is fit for any particular purpose; (b) guarantee that the Website will be error-free or uninterrupted; (c) shall be liable for any loss, cost, expense, or damage (direct, indirect, special, consequential, or otherwise) arising out of your use of the Website.

7.7. You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from and against any liabilities, losses, damages, expenses, claims, or costs (including reasonable legal fees) arising from: (a) your use of the Website; (b) your participation in any game; (c) any breach by you of these Terms and Conditions.

7.8. You acknowledge that the Casino retains sole and final authority to determine whether you have violated any rules, terms, or conditions, and to impose disciplinary action, up to and including suspension or permanent ban without prior notice or explanation.

8.1. Each individual may register and maintain only one (1) personal Player Account. Accounts sharing the same residential address, household, IP address, or device will be considered duplicates. We reserve the right to close and forfeit all duplicate accounts, cancel pending withdrawals, and confiscate any winnings. You must not share your account credentials or allow another person (including minors) to access your account.

8.2. If we discover that you have operated a duplicate account, any returns, winnings, or bonuses accrued during the period in which multiple accounts were active will be forfeited. The Casino may require you to return any funds already withdrawn from the duplicate account.

8.3. You agree to use your Player Account solely for personal entertainment. Any commercial use — such as offering the account to others for profit or renting/selling account access — is strictly prohibited.

8.4. As part of our KYC process, we may request additional documentation or conduct a phone call to verify your identity. Withdrawal requests will remain pending until all required verification steps are completed. If we are unable to reach you by phone or email within two (2) weeks of your withdrawal request, your account will be locked and your withdrawal will be cancelled.

9.1. The Casino enforces a strict anti-fraud policy. Suspected fraudulent activities include but are not limited to: collusion with other players; use of automated bots or scripts; chargebacks on legitimate deposits; filing false claims; exploiting software bugs; and any other deceptive, dishonest, or illicit practices.

9.2. If you are suspected of fraudulent behaviour, we reserve the right to: (a) terminate or suspend your account; (b) void any associated winnings and confiscate your balance; (c) charge you an amount up to your available balance to cover damages; (d) pursue civil or criminal action; (e) retain or freeze funds pending investigation.

9.3. We may require live phone verification. If we cannot verify your identity or suspect fraud — especially where provided phone numbers are invalid or missing — we may close your account permanently. Failure to pass verification within two (2) weeks will result in account termination and funds confiscation.

9.4. Bonus Abuse — The Casino will void any bonus, free spins, or winnings if promotion abuse is determined, including:

9.5. To confirm your identity, we may request documents in Latin or Cyrillic script: government-issued photo ID (passport, driver’s licence); proof of address (utility bill, bank statement); proof of payment method (card front/back, e-wallet screenshot). If you cannot provide documents in the required script, video verification may be required. Failure to comply will result in account closure and forfeiture of funds.

9.6. If you discover a software bug, error, or system incompleteness, you agree to refrain from exploiting it and must report it to us immediately via email. If you fail to notify us and benefit from the issue, you will be liable for full compensation of all related costs and losses incurred by the Casino.

9.7. Any deposit must be wagered three (3) times the deposited amount before withdrawal. If multiple deposits are made without gameplay, the combined total must be wagered before initiating a withdrawal. The Casino reserves the right to charge a processing fee or refuse withdrawal if wagering requirements are unmet.

9.8. The Casino is not a financial institution. Your Player Account will not accrue interest, and we do not offer currency conversion or exchange services (including fiat-crypto exchanges).

10.1. rickycasino.com supports a variety of deposit options, including Visa and MasterCard (credit/debit), as well as alternative methods (e-wallets, bank transfers, etc.). All Paysafe transactions are processed by Tronabriz Limited.

10.2. To learn which payment methods are most convenient in your jurisdiction, contact our Support Team at support@rickycasino.com

10.3. You must deposit funds from a payment account registered in your own name. If our security checks reveal a third-party deposit, we will: confiscate any winnings generated from that deposit; return the original deposit to its rightful owner; decline liability for any funds lost as a result.

10.5. Due to the decentralised nature of cryptocurrencies, we cannot impose upper deposit limits on CoinsPaid (crypto) transactions. If you wish to enforce self-imposed limits, please choose a non-crypto payment method.

10.6. All deposits must be successfully processed and confirmed by the relevant payment institution before funds appear in your account.

10.7. If a deposit is denied, rejected, or charged back for any reason (insufficient funds, transaction limits, etc.), any winnings derived from that deposit will be voided immediately. rickycasino.com will not compensate you for any losses caused by unsupported or declined deposit attempts.

11.1. Minimum and Maximum Withdrawal Amounts — Fiat: minimum €20 (or equivalent). Crypto: minimum equivalent of €20 at time of request (Coinbase Converter). Maximum varies by payment method and will appear during withdrawal. If your requested amount exceeds a method’s limit, payouts may be split into multiple instalments. Progressive jackpot wins are paid in full and do not count toward limits.

11.2. We reserve the right to verify your identity before processing withdrawals. Required documents: valid government-issued photo ID; proof of address; any additional documentation requested. If false or incomplete KYC documents are submitted, the payout will be refused and the account terminated. Suspicious activity will be reported to regulatory authorities.

11.3 – 11.5. Credit Card Payouts — Supported via Original Credit Transfer (OCT) for Visa and Payment Transfer for Mastercard. The card must be a personal (not corporate) card issued in a supported country. Even if supported, your issuing bank may block transfers at its own discretion. We may pay via a different method than specified at our sole discretion.

11.6. We aim to process all withdrawal requests within 72 hours of approval.

11.9. If you deposited via credit/debit card and your requested withdrawal does not exceed your total net deposit, we may return those funds directly to your card. Any excess will be paid via an alternative method (e-wallet, bank transfer, etc.).

11.10 – 11.13. Internal operating currency is EUR. Bank transfer payouts in USD are not available. All bank transfers are processed within 3 business days. Intermediary banks may impose additional fees typically up to €16. You are responsible for any fees applied by your bank or payment provider.

11.14. To enquire about a refund, contact our Support Team at support@rickycasino.com

12.1. An Account is deemed “inactive” if there has been no login or gameplay for 12 consecutive months. Once inactive, we reserve the right to charge a monthly dormancy fee of €25 (or currency equivalent), deducted from your remaining balance. If your balance is less than €25, the entire balance will be deducted.

12.2. Dormancy fees are deducted at the start of the month following inactivity classification, and at the start of each subsequent month until the balance reaches zero or you reactivate by logging in and placing a wager.

Any claim or cause of action arising from these Terms and Conditions or from any service provided by the Casino must be filed within one (1) year from the date the claim arose. Claims filed after this period will be deemed waived and forever barred.

14.1. Refund requests must be submitted within 24 hours of the transaction. If you allege that someone else accessed your account without authorisation, you have 30 calendar days from the date you first became aware of the breach.

14.2 – 14.3. If you funded your account via credit card, we reserve the right to process your withdrawal request (up to the total net amount deposited) as a refund back to that same credit card. Any excess beyond the deposited amount will be paid via an alternative method. Before calculating the refundable amount, all bonuses and winnings will be deducted from your balance.

14.4. If any credit card transactions are deemed high-risk, we will refund all associated transactions back to the originating credit card and report the incident to relevant authorities.

14.5. You are responsible for all fees incurred during the refund process.

Contact: support@rickycasino.com

15.1. Complaints are initially handled by our Support Team. If unresolved immediately, they are escalated within the Casino’s organisational structure. We will keep you reasonably informed of the status.

15.2. We only accept complaints initiated by the Account Holder. Complaints from third parties will be dismissed.

15.3. In any dispute regarding game results, the Casino’s server logs and records are final and binding. If there is a discrepancy between what appears on your screen and our server, the server’s record prevails.

15.4. We will contact you regarding your dispute using the contact details provided in your Account.

You may not assign, pledge, or transfer any rights or claims arising from these Terms and Conditions or from participation in Games without the express written consent of rickycasino.com. This non-transferability clause prohibits any transfer, encumbrance, pledge, or gifting of:

• Player Accounts
• Balances, deposits, or winnings
• Wagering rights or game outcomes
• Any ancillary rights, whether legal, commercial, or otherwise

Any attempt to transfer or collateralise these rights in violation of this clause is void.

All disputes between you and the Casino — whether arising under these Terms and Conditions, additional agreements, or any related activities — shall be resolved exclusively by arbitration in Costa Rica. By agreeing to these Terms and Conditions, you waive any right to bring a lawsuit in any court outside of this arbitration process.

18.1. By registering and using the Website, you authorise us to conduct identity and contact information checks at our discretion or as required by regulatory authorities to verify your eligibility and compliance.

18.2. Only natural persons may play for real money. To register you must provide: date of birth and valid ID proving you are 18+ (or the legal age in your jurisdiction); copy of government-issued photo ID (passport, driver’s licence, national ID); copy of another ID if requested; proof of current address (utility bill, bank statement); your full legal name; your complete residential address; a valid email address. Your Account may remain suspended until all requested information is received and verified.

18.3. If we determine you were underage while using our gambling services, or if you provided false information during registration, we will: immediately close your account; void all transactions and bets placed during the period you were underage; confiscate any winnings earned; require you to reimburse the Casino for any withdrawn funds; take additional legal measures if deemed necessary.

18.4. If you fail to provide the requested documentation or if the documentation is invalid (e.g., expired ID, mismatched name/address), we may suspend or close your Account, and any funds in your balance will be forfeited.