Customer Support
Our support team is available around the clock to help with account questions, deposits and withdrawals, bonuses, technical issues, and anything else you need. Choose the contact method that works best for you.
Fastest response. Available directly on site via the chat widget.
For detailed queries, document submissions, and account matters.
support@rickycasino.com - Support@rickycasino.comUnresolved complaints escalated to EGIS — independent ADR.
disputes@egis-adr.com - Disputes@egis adr.comThe quickest way to get help. Available 24/7 directly on the site via the chat widget in the bottom corner. Best for: account questions, bonus enquiries, payment status, and technical issues.
Best for detailed queries, document submissions, KYC verification, refund requests, and formal complaints. Include your registered username and a clear description of your issue.
support@rickycasino.com - Support@rickycasino.comComplaints follow a two-step process. Only the Account Holder may file a complaint — third-party submissions are not accepted.
Submit your complaint via Live Chat or email at support@rickycasino.com - Support@rickycasino.com. The support team will handle your case and escalate internally if not resolved at first contact. Response target: 72 hours.
If you are not satisfied with the internal outcome, escalate to EGIS — the independent Alternative Dispute Resolution body approved by and operating under the Tobique Gaming Commission. EGIS operates independently of the casino.
⏱️ All claims must be filed within one (1) year from the date the issue arose. In any game dispute, casino server logs are final and binding. Claims after one year are deemed waived.
The minimum deposit is AUD 30 for fiat methods and the equivalent of €20 for cryptocurrency via CoinsPaid. Visa and Mastercard, bank transfers, and e-wallets are all supported.
Crypto withdrawals are processed within up to 24 hours. Bank transfers take 3–10 business days. All withdrawals require completed KYC before processing. The internal processing target is 72 hours.
Visa withdrawals are not available for Australian players due to banking restrictions. Australian players can withdraw via bank transfer, Mastercard, or cryptocurrency.
The weekly limit is €5,000 (rolling 7-day period) and the monthly limit is €15,000 (resets the 1st of each month). Progressive jackpot wins are paid in full and do not count toward limits.
Standard KYC requires: government-issued photo ID (passport or driver’s licence) and proof of address (utility bill or bank statement, dated within 3 months). Additional source-of-funds documents may be required for larger transactions above AUD 2,000.
The welcome package is automatically offered on your first deposits. Register, make a qualifying deposit (minimum AUD 30), and the bonus is credited to your account. Wagering requirements apply — check the Promotions page for current terms.
Yes. Under the Interactive Gambling Act 2001 (IGA), it is not illegal for Australian residents to play at offshore online casinos. The Act targets operators, not individual players. Ricky Casino operates under licence No. 0000002 issued by the Tobique Gaming Commission.
Responsible gaming limits — including deposit, loss, wager, cooling-off, and self-exclusion — are available in your account settings. Decreases apply immediately; increases require email confirmation and take effect after the current limit period expires. You can also request limits via Live Chat or support@rickycasino.com - Support@rickycasino.com.
KYC (Know Your Customer) verification is required before processing your first withdrawal. The casino may request documents at any time. You have 2 weeks to respond to a KYC request — failure to respond will result in account suspension.
📎 To submit documents, email them to support@rickycasino.com - Support@rickycasino.com with your registered username in the subject line, or upload directly via the verification section of your account.
If gambling is causing problems for you or someone you know, our support team can help you set limits or activate self-exclusion immediately via Live Chat or email. Independent external support is also available at no cost:
⚙️ To set deposit limits, loss limits, a cooling-off period, or self-exclusion — contact us via Live Chat or email support@rickycasino.com - Support@rickycasino.com. Limits can also be set directly in your account settings. See our Responsible Gaming page for full details.
For any questions about how your personal data is collected, processed, or stored — including requests to access, correct, or delete your data, or to exercise any of your rights under GDPR or PIPEDA — contact our Data Protection Officer directly:
Personal data is retained for a minimum of 5 years from account closure per AML requirements. See our Privacy Policy for full details.
18+ only. rickycasino.com is owned and operated by Novatrix SRL, incorporated under the laws of Costa Rica with company registration number 3-102-893958. Operating under E-gaming licence No. 0000002 issued by Tobique Gaming Commission. For support: support@rickycasino.com. For responsible gambling support: Gambling Help Online 1800 858 858 · gamblinghelponline.org.au - Link · gamblingtherapy.org - Link