Privacy Policy
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR). By using our services, you acknowledge that you have read and understood this Policy.
At rickycasino.com (hereinafter also “Casino,” “website,” “we,” “us,” or “our”), we recognize the importance of protecting your personal information. This Privacy Policy (hereinafter also “Policy”) outlines how we and our subsidiaries collect, use, disclose, and safeguard your personal data in compliance with applicable laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).
This Privacy Policy applies to our website (rickycasino.com), services, and any interaction you have with us.
🔞 This website is intended solely for individuals aged 18 and over. We do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected personal data from a person under 18 — particularly due to misuse of our website — we will take appropriate steps to handle such data in accordance with applicable laws.
The website rickycasino.com is owned and operated by Novatrix SRL (hereinafter also “Company,” “website,” “we,” “us,” or “our”) that is incorporated under the laws of Costa Rica with company registration number 3-102-893958 and having its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.
As the owner and operator of the website, we serve as the Data Controller. We hold this role because, within our business relationship with you, we determine how and why your data is processed, as outlined in this Policy.
To ensure that we comply with all legal requirements regarding the processing of your personal information, we have designated a Data Protection Officer (DPO). The DPO is available to address any questions you may have about this Privacy Policy and to assist with any concerns related to your personal data. If you have any questions, wish to exercise your legal rights, or need to file a complaint about the handling of your data, please reach out to our DPO:
DPO@novatrixsrl.net - DPO@novatrixsrl.netWe collect and process personal data to deliver our services, meet legal requirements, and maintain a safe and secure gaming environment. Personal data includes any information that can identify you directly or indirectly. Below, we outline the types of data we collect, why we process them, the legal basis for doing so, and the sources from which we obtain this data.
Full name, username, date of birth, gender, nationality, and identification numbers (e.g., ID or passport).
Residential address, documents confirming proof of address, email address, phone number, and other available means of communication.
Bank account details, payment card information, documents confirming your source of funds or source of wealth (bank statements or proof of income).
Details about your deposits, withdrawals, and other financial transactions conducted on the platform.
Details about the games you play on our website, login/logout times, wagering activity, bonuses claimed, and history of responsible gaming measures.
IP address / location data, login information, browser type and version, time zone settings, operating system, platform, and other technology used to access our website.
Your marketing preferences and communications with us, or other data you provide during communication with our support team.
Managing accounts, processing transactions, verifying identity, responding to queries, and providing access to promotions.
Adhering to Anti-Money Laundering (AML) laws, conducting Know Your Customer (KYC) checks, enforcing responsible gaming measures, and complying with regulatory reporting.
Detecting and preventing fraud, bonus abuse, unauthorized activities, and maintaining high-risk customer records.
Sending promotional offers, personalised advertisements, and marketing communications based on preferences.
Analysing website traffic, resolving technical issues, optimising user experience, and conducting research.
Monitoring and enhancing platform security to protect all users.
We collect personal data from various sources to ensure compliance, security, and a seamless user experience:
Directly from you — information you provide when registering, using our services, or communicating with us.
Verification providers — services that confirm your identity, age, or address.
Financial institutions — banks and payment service providers involved in processing transactions.
AML and PEP databases — databases used for anti-money laundering (AML) checks and identifying politically exposed persons (PEPs).
Regulatory authorities and responsible gaming databases — official sources that help us meet legal and responsible gaming obligations.
Business partners — affiliate networks, advertising platforms, and analytics providers that may share pseudonymous data for marketing and service optimisation.
To provide our services, we may need to share your personal data with trusted third parties. We ensure all third parties process your personal data lawfully and securely, only for specific purposes, and in accordance with our privacy policy. We do not allow third parties to use your data for their own purposes. We also minimise the data shared to what is necessary for their role.
We may share your data within our group for fraud prevention, bonus abuse, AML, and Responsible Gaming purposes. If you consent, we may also share your data for direct marketing about other products within the group.
Some game providers may need access to specific data (e.g., username, IP address) to offer games on our site. You can review their privacy policy on their website.
We may share your data with payment providers to process transactions. You can review their privacy notices on their sites.
If you consent to marketing, we may share your contact details with partners who handle promotional emails, SMS, and calls.
We may share data with law enforcement or regulatory bodies if required by law. We will challenge unreasonable or vague requests when appropriate.
We use third-party services to assist with email and live chat communication.
To comply with legal obligations, we may share data with third-party tools for age, identity, and fraud checks.
In the event of a merger, acquisition, or sale, your personal data may be transferred. We will inform you before such a change occurs.
We may also share data with our lawyers, consultants, and regulatory bodies under strict data processing agreements to ensure your data’s protection.
If your personal data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs) approved by the European Commission.
Transfers to countries deemed to have adequate data protection standards by the European Commission.
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. When determining retention periods, we consider factors like the purpose of data collection, applicable laws, the nature of the data, and the potential risks of unauthorised use or disclosure.
⚠️ Due to anti-money laundering regulations, we are required to keep your personal data for a minimum of five (5) years from your account closure. Requests for data erasure before this period cannot be processed.
We may also retain anonymised data for improving our services and marketing communications, without involving automated decision-making.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. Under GDPR and PIPEDA, you have the right to:
Withdraw consent at any time, subject to legal or contractual restrictions.
Access, correct, or request deletion of your personal information.
Restrict or object to data processing.
Request data portability — receive your data in a structured, machine-readable format.
Opt-out of marketing communications at any time.
Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise any of these rights, contact our DPO at DPO@novatrixsrl.net - DPO@novatrixsrl.net
We generally do not rely on fully automated decision-making in our business processes. However, if we do use such processes in specific cases, we will inform you separately, where required by law.
When managing your Player Account, we adhere to strict legal requirements for personal data protection. We maintain reasonable technical, physical and administrative security safeguards to protect your personal data against loss and any form of unlawful processing (such as theft and unauthorised access). Any personal information you provide to us is exchanged on a secure server. Access to your personal data is limited to employees, agents, contractors, and third parties who require it for business purposes.
All personal data exchanged over encrypted connections
Account accessible only via your personal credentials
Two-factor authentication for added protection
💡 Your Player Account can only be accessed using your unique ID and password. You can also enable two-factor authentication (2FA) for added protection. Keep your login details confidential and ensure they are not accessible to anyone else.
We may update, modify, or revise our Privacy Policy as technology advances and legal requirements change. We encourage you to review it periodically to stay informed of how we are protecting your information.
If you have any questions about this Privacy Policy or your personal information, please contact us through any of the following channels:
18+ only. rickycasino.com is owned and operated by Novatrix SRL, incorporated under the laws of Costa Rica with company registration number 3-102-893958. Registered address: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Operating under E-gaming licence No. 0000002 issued by Tobique Gaming Commission. For data protection enquiries: DPO@novatrixsrl.net. For responsible gambling support: Gambling Help Online 1800 858 858 · gamblinghelponline.org.au - Link · gamblingtherapy.org - Link