Frequently Asked Questions

The minimum deposit is AUD 30 for all standard fiat payment methods including Visa, Mastercard, bank transfer, Skrill, and Neteller. For cryptocurrency deposits via CoinsPaid, the minimum is the equivalent of €20. There is no maximum deposit limit imposed by the casino itself — limits are set by your bank or payment provider.

Internal processing target is 72 hours for all methods. Actual arrival times:

First withdrawals may take longer due to KYC verification. Complete verification as early as possible to avoid delays.

Australian players can withdraw via bank transfer, cryptocurrency (Bitcoin, Ethereum, USDT), or Mastercard (where available). Cryptocurrency is the fastest option with the fewest banking friction points.

Progressive jackpot wins are exempt from monthly caps and paid in full. VIP players may have higher limits negotiated directly with their account manager.

The platform does not charge its own fees on deposits or withdrawals. However:

Common reasons for a declined deposit:

Contact Live Chat for immediate assistance — they can see the decline reason on their end.

Click the Forgot Password link on the login page. A reset link will be sent to your registered email address. If the email doesn’t arrive within a few minutes, check your spam/junk folder. If you still can’t access your account, contact support via Live Chat or at support@rickycasino.com - Support@rickycasino.com — the team is available 24/7 and can assist in real time.

Standard KYC requires:

For transactions above AUD 2,000, additional Source of Funds documents (payslips, bank statements, or tax return) may be required. Documents are accepted in PDF, JPG, PNG, BMP, GIF, TIF formats, max 2MB per file. Upload via your Account → Documents tab, or email to support@rickycasino.com - Support@rickycasino.com.

Go to your Personal Profile → Documents tab to upload files and track their status. Accepted formats: PDF, GIF, JPEG, JPG, BMP, PNG, TIF. Maximum file size: 2MB per file. Once submitted, check the Documents tab to see whether documents are Pending, Approved, or Rejected. If rejected, the reason will be shown and you can resubmit corrected documents. Typical review time is 24–72 hours.

Yes. You can set a Cooling-Off period (1 week, 1 month, 3 months, or 6 months) or a Self-Exclusion (6 months, 9 months, or 1 year) directly in your account settings. Alternatively, contact us via Live Chat or email support@rickycasino.com - Support@rickycasino.com — the team works 24/7. During Cooling-Off you can still withdraw remaining funds. During Self-Exclusion, deposits and withdrawals are both blocked (a manual withdrawal request can be initiated via support).

The Welcome Package - Welcome bonus is spread across your first 10 deposits and is offered automatically on qualifying deposits. Minimum deposit per bonus: AUD 30. The package totals up to AUD 7,500 + 550 Free Spins. Deposits - Deposit made without opting in to a bonus are treated as non-bonus deposits. Free Spins are credited to All Lucky Clovers 5 by BGaming. Wagering requirements apply — check the Promotions page - Promotions for current terms before depositing.

Cashback is calculated weekly (not monthly) and credited every Monday. It is based on net losses from the previous week. The cashback percentage depends on your VIP level. VIP 1–5 players receive a base rate; higher tiers receive progressively more. Check your current cashback rate in the VIP Program - Vip program section of your account.

No. Bonus funds and winnings generated from bonus funds cannot be withdrawn until wagering requirements are fully met. If you initiate a withdrawal before completing wagering, any active bonus and associated winnings will be forfeited. Your original deposit (the real money portion) may still be eligible for withdrawal - Withdrawal depending on account status — contact support to confirm your specific situation.

Yes. All casino games use a certified Random Number Generator (RNG), verified by independent testing labs such as GLI, iTech Labs, and BMM. This is a mandatory requirement under the Tobique Gaming Commission licence (No. 0000002). RTP (Return to Player) percentages are published in each game’s info panel. Spribe crash games (including Aviator) additionally use a Provably Fair cryptographic algorithm, allowing players to verify each round’s outcome independently.

Yes. Most games are available in demo mode. Click Play for Fun on any eligible game to load it without real money risk. Demo mode is available before login for most titles and allows you to test mechanics, features, and paylines. Live casino games and some jackpot titles are not available in demo mode. Note: winnings from demo play cannot be withdrawn.

If a game freezes during a round, the round is completed on the server regardless of what your screen shows. When you reconnect, the outcome (win or loss) will already have been applied to your balance. In all game disputes, casino server logs are final and binding under the Terms and Conditions. If you believe there was an error, contact support immediately with the game name, time, and approximate stake — do not refresh before noting these details.

Try these steps in order:

If none of these work, contact Live Chat with the game name and browser version — support can investigate specific provider issues.

There is no native app in the App Store or Google Play. The platform uses a Progressive Web App (PWA) — install it via the Install PWA button in the site header. The Ricky Casino PWA - App pwa works like a native app: it adds an icon to your home screen, loads fast, and supports all features including Live Casino, payments, and bonus tracking. No download required.

Known issue: some Pragmatic Play slots may freeze on iOS Safari with Error 200. If this occurs, use Chrome on iOS or switch to desktop.

All data is transmitted over a 256-bit SSL encrypted connection — the same standard used by banks. Personal data is processed in accordance with PIPEDA and GDPR frameworks. A designated Data Protection Officer (DPO) oversees data handling. For data enquiries, contact DPO@novatrixsrl.net - DPO@novatrixsrl.net. You can also enable two-factor authentication (2FA) on your account for additional login security.

rickycasino.com is owned and operated by Novatrix SRL, incorporated under the laws of Costa Rica (registration number 3-102-893958). It operates under E-gaming licence No. 0000002 issued by the Tobique Gaming Commission — an independent regulatory body established by Tobique First Nation (New Brunswick, Canada). The platform runs on SOFTSWISS casino software. EGIS (egis.io) serves as the approved independent ADR partner for dispute resolution.

Ricky Casino - is an offshore platform and is not licensed by an Australian authority. Under the Interactive Gambling Act 2001 (IGA), online casino operations targeting Australians are prohibited — enforcement under the IGA is directed at operators, not individual players. There is no criminal penalty for Australian residents who choose to access offshore casino sites - Offshore casino access au. For more detail, see our Australian Gambling Laws - Gambling laws au information page.

Responsible gaming limits can be set in your account settings or by contacting support. Available limits:

⚡ Decreases take effect immediately. Increases require email confirmation and take effect after the current limit period expires.

Immediate help is available from free, confidential services: